Refund & Cancellation Policy

Effective date: September 1, 2026

This policy explains what happens to a one-time project payment if you cancel, if we cancel, or if delivered work does not match the agreed scope.

1. Scope

This policy applies to project payments made to BUILT72, operated by Norbert Fazekas in Hungary. It forms part of our Terms of Service. Contact info@built72.com with any cancellation or refund request.

2. Before work begins

If you cancel before we have reserved production time or begun project work, we will refund the payment, less any nonrecoverable third-party cost that you specifically approved and, where legally permitted, any payment-processing amount that is not returned to us.

3. After work begins

Once production time has been reserved or work has begun, your project payment is refundable only to the extent it exceeds:

• the reasonable value of work already performed;
• production time already reserved and used for the project; and
• nonrecoverable third-party expenses approved for the project.

We will provide a reasonable summary of the work and costs used to calculate any retained amount. Any unearned balance will be refunded.

4. After final delivery or approval

Amounts attributable to completed, approved, or delivered work are not refundable for a change of mind. If delivered work materially fails to match the agreed scope, tell us within 14 days after delivery with a clear description of the issue. We will first make a reasonable attempt to correct the scoped issue. If we cannot do so, we will refund the amount fairly attributable to the unresolved portion.

5. Missing content, access, or feedback

The 72-business-hour target cannot start until the approved scope, cleared payment, required materials, access, and direction are ready. Delays caused by missing input do not by themselves create a right to a refund. If you remain unresponsive for 30 days after a written request, we may archive the project. Amounts already earned remain nonrefundable, and resuming may require a new schedule or restart fee.

6. If BUILT72 cancels

If we cancel a project for reasons other than your breach, nonpayment, unlawful request, or failure to supply necessary input, we will refund the unearned portion of your payment. If we have delivered usable partial work, we will explain what has been completed and give you the option to receive that work with an appropriate deduction or receive a refund for the undelivered portion.

7. Third-party charges

Domains, paid software, stock media, advertising spend, platform fees, and other third-party purchases are governed by the provider's refund rules. We do not promise to refund an amount that the provider does not return, but we will transfer any recoverable amount due to you.

8. How refunds are issued

Approved card refunds are normally sent back through Stripe to the original payment method. Your bank or card issuer controls when the credit appears. We do not issue cash refunds for card payments or send refunds to a different person or account.

9. Mandatory rights

Our services are designed for business customers. If mandatory consumer cancellation or refund rights legally apply to a particular order, this policy does not remove them. Where the law allows you to request that personalized digital-service work begin during a cancellation period, we may ask for the required express request and acknowledgement before starting.

10. Requesting help

Email info@built72.com with your name, business name, Stripe receipt or payment date, and the reason for the request. Contact us before starting a payment dispute so we have an opportunity to investigate and resolve the issue promptly; this request does not limit any right you have to contact your payment provider.